Troubleshooting

Troubleshooting

SiriusXM® use-related issues


Symptom

Cause

Solution method


SiriusXM® loads slowly.

Since SiriusXM Travel Link® re- ceives data from geo-synchronous satellites and the data is transmitted at preset intervals. When the system is loading the SiriusXM® data in the background, There may be occa- sions when the SiriusXM® function is waiting on data before it can be accessed.


Allow time for SiriusXM Travel Link® to complete the loading of the SiriusXM® data.

Apple CarPlay™ use-related issues


Symptom

Cause

Solution method

Apple CarPlay™ cannot launch even though an Apple®-genuine connector cord is inserted into the USB port and it is connected to my iPhone®.


You used the wrong USB port.


Use the USB port displaying the image mark to start Apple CarPlay™.

The error message, “Mobile device error” is displayed after connecting my iPhone® to the USB port.

There is mis-communication be- tween the vehicle's audio system and your iPhone®.

Disconnect the connector cord from the USB port once and then recon- nect it.

The icon of the application I want to use is not displayed on the home screen of Apple CarPlay™.

Only applications compatible with Apple CarPlay™ are displayed on the screen.


Contact the application's supplier.


Voice recognition using Siri® is poor or incorrect for commands or contact names.


There are many possible reasons for this such as:

1. Poor network connectivity

2. Road noise/sound of air blow- ing from air conditioner

3. Incorrect iPhone® language set- ting

1. Use the commander switch to complete the task or wait until there is sufficient network con- nectivity before using Siri® again.

2. For better voice recognition, speak loud and clear.

3. Make sure that the iPhone® lan- guage is set correctly (Example: US English vs UK English).

If you are still having difficulty us- ing Siri®, visit the Apple® support site or contact Apple®.


There is a difference in the audio volume between Bluetooth® audio and Apple CarPlay™.


Check the volume of the audio on the device connected via Blue- tooth®. The volume on some devi- ces connected via Bluetooth® can be adjusted.


Android Auto™ use-related issues


Symptom

Cause

Solution method


The Android Auto™ mode does not launch even though the An- droid™-genuine connector cord is inserted into the USB port and it is connected to my Android™ Smart- phone.


The Android Auto™ application has not been downloaded to your An- droid™ Smartphone.

To use Android Auto™ with your vehicle, the Android Auto™ appli- cation is required on your An- droid™ Smartphone. Download the Android Auto™ application from the Google Play™.


You used the wrong USB port.

Use the USB port displaying the image mark to start the Android Auto™ mode.


The error message, “Mobile device error” is displayed after connecting my Android™ Smartphone to the USB port.

There is mis-communication be- tween the vehicle's audio system and your Android™ Smartphone.

Disconnect the connector cord from the USB port once and then recon- nect it.


Your Android™ Smartphone cannot be paired because another device is connected via Bluetooth®.

Disconnect the other device's Blue- tooth® connection, disconnect the connector cord of the Android™ Smartphone from the USB terminal once, and then reconnect it.

The icon of the application I want to use is not displayed on the home screen while in Android Auto™ mode.

Only applications compatible with Android Auto™ are displayed on the screen.


Contact the application's supplier.

- Voice recognition is poor or in- correct.

- Voice recognition responds slow- ly or it does not work.


If you are having difficulty using the voice recognition, visit the An- droid Auto™ support site or contact Google™.


There is a difference in the audio volume between Bluetooth® audio and Android Auto™.


Check the volume of the audio on the device connected via Blue- tooth®. The volume on some devi- ces connected via Bluetooth® can be adjusted.

Mazda Bluetooth® Hands-Free Customer Service

If you have any problems with Bluetooth®, contact our toll-free customer service center.

- U.S.A.

Phone: 800-430-0153 (Toll-free)

Web: www.Mazdausa.com/Mazdaconnect

- Canada

Phone: 800-430-0153 (Toll-free) Web: www.Mazdahandsfree.ca


- Mexico

Center of Attention to Client (CAC) Phone: 01-800-01-Mazda (Toll-free) Web: www.Mazdamexico.com.mx

Bluetooth® Device pairing, connection problems


Symptom

Cause

Solution method


Unable to perform pairing.


Make sure that the Bluetooth® de- vice is compatible with the Blue- tooth® unit, and that Bluetooth® and Find Mode*1 are on and the airplane mode is off in the Bluetooth® device setting. Turn off the power of the Bluetooth® device once, then turn it back on. If pairing is still not possi- ble after this, contact an Authorized Mazda Dealer or Mazda Bluetooth® Hands-Free Customer Service.


Pairing cannot be performed again.


The pairing information paired to the Bluetooth® unit or device is not recognized correctly.

Perform pairing using the following procedure:

1. Delete the applicable Blue- tooth® device on the Mazda Connect.

2. Delete “Mazda” from the Blue- tooth® search screen of the Bluetooth® device.

3. Perform pairing again.

If pairing is not possible after trying the procedure, turn off the power of the Bluetooth® device once, then turn it back on. If pairing is still not possible after this, contact an Au- thorized Mazda Dealer or Mazda Bluetooth® Hands-Free Customer Service.


It takes time for automatic connec- tion.


There are a lot of paired Bluetooth® devices.

Delete the pairing information for unused Bluetooth® devices.

If it takes time for an automatic con- nection even though the above oper- ation has been done, do a manual connection.

Unable to perform pairing.

The Bluetooth® function and the Find Mode/Visible setting*1 on the device may turn off automatically after a period of time has elapsed

depending on the device.

Check whether the Bluetooth® func- tion and the Find Mode/Visible set- ting*1 on the device are turned on and pairing or reconnect.


Does not connect automatically when starting the engine.


Symptom

Cause

Solution method

Automatically connects, but then disconnects suddenly.




Disconnects intermittently.

The device is in a location in which radio wave interference can occur easily, such as inside a bag in a rear seat, in a rear pocket of a pair of pants.


Move the device to a location in which radio wave interference is less likely to occur.


Does not connect automatically when starting the engine.


The pairing information is updated when the device OS is updated.

Perform pairing using the following procedure:

1. Delete the applicable Blue- tooth® device on the Mazda Connect.

2. Delete “Mazda” from the Blue- tooth® search screen of the Bluetooth® device.

3. Perform pairing again.

If pairing is not possible after trying the procedure, turn off the power of the Bluetooth® device once, then turn it back on. If pairing is still not possible after this, contact an Au- thorized Mazda Dealer or Mazda Bluetooth® Hands-Free Customer Service.

*1 Setting which detects the existence of a device external to the Bluetooth® unit.

NOTE

- When the OS of the device is updated, the pairing information may be deleted. If this happens, reprogram the pairing information to the Bluetooth® unit.

- If you pair your phone which has already been paired to your vehicle more than once in the past, you need to delete “Mazda” on your mobile device. Then, execute the Bluetooth® search on your mobile device once again, and pair to a newly detected “Mazda”.

- Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and on the vehicle.

- If Bluetooth®-enabled devices are used in the following locations or conditions, connection via Bluetooth® may not be possible.

- The device is in a location hidden from the center display such as behind or under a seat, or inside the glove compartment.

- The device contacts or is covered by a metal object or body.

- The device is set to power-saving mode.


- Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and Bluetooth® audio. For example, device A can be connected as a Bluetooth® Hands-Free device and device B can be connected as a Bluetooth® audio device. However, the following may occur when they are used at the same time.

- The Bluetooth® connection of the device is disconnected.

- Noise occurs in the Hands-Free audio.

- Hands-Free operates slowly.

Voice recognition related problems


Symptom

Cause

Solution method

Poor voice recognition.

- Excessive, slow speech.

- Excessive, forceful speech (shouting).

- Speaking before the beep sound has ended.

- Loud noise (speaking or noise from outside/inside vehicle).

- Airflow from A/C is blowing against the microphone.

- Speaking in off-standard expres- sions (dialect).


Regarding the causes indicated on the left, be careful with how you speak. In addition, when numbers are spoken in a sequence, recogni- tion ability will improve if no stop is placed between the numbers.


False recognition of numbers.


Poor voice recognition.


There is a malfunction in the micro- phone.

A poor connection or malfunction with the microphone may have oc- curred. Consult an Authorized Maz- da Dealer.


Phone-related voice recognition is disabled.

There is a problem with the connec- tion between the Bluetooth® unit and the device.

If there is any malfunction after checking the pairing situation, check for device pairing or connection problems.


Names in the phonebook are not easily recognized.


The Bluetooth® system is under a condition in which recognition is difficult.

By carrying out the following meas- ures, the rate of recognition will im- prove.

- Clear memory from the phone- book which is not used very of- ten.

- Avoid shortened names, use full names. (Recognition improves the longer the name is. By not us- ing names such as “Mom”, “Dad”, recognition will improve.)

When operating the audio, a song name is not recognized.

Song names cannot be recognized by voice.


Symptom

Cause

Solution method


You want to skip guidance.


Guidance can be skipped by quickly pressing and releasing the talk but- ton.

Regarding problems with calls


Symptom

Cause

Solution method


When starting a call, vehicle noise from the other party can be heard.

For about 3 seconds after starting a call, the Bluetooth® unit's Noise Suppression function requires time to adapt to the call environment.


This does not indicate a problem with the device.

The other party cannot be heard or the speaker's voice is quiet.

The volume is set at zero or low.

Increase the volume.


The phone does not receive calls.

The “Incoming Call Notifications” setting in the Communication Set- tings is off.

Turn the “Incoming Call Notifica- tions” setting on.

Other problems


Symptom

Cause

Solution method

The indication for the remaining battery is different between the ve- hicle and the device.

The indication method is different between the vehicle and the device.


When a call is made from the vehi- cle, the telephone number is updated in the incoming/outgoing call record but the name does not appear.


The number has not been registered into the phonebook.

If the number has been registered into the phonebook, the incoming/ outgoing call record is updated by the name in the phonebook when the engine is restarted.

The cell phone does not synchronize with the vehicle regarding the in- coming/outgoing call record.

Some types of cell phones do not synchronize automatically.

Operate the cell phone for synchro- nization.

It takes a long time to complete the function for changing the language.

A maximum of 60 seconds is re- quired.


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WARNING

Applications

(Page 170)

Applications NOTEDepending on the grade and specification, the screen display may differ.Select the icon on the home scr...

Appendix

(Page 172)

Things You Need to Know ‌Always adjust the audio while the vehicle is stopped:Do not adjust the audio control switches while driving the vehicle

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