8. Customer Information and Reporting Safety Defects

Customer Information and Reporting Safety Defects‌


Important consumer information including warranties and add-on equipment.


Customer Assistance 8-2

Customer Assistance (U.S.A.) 8-2

Customer Assistance (Canada) 8-7

Customer Assistance (Puerto Rico) 8-10

Customer Assistance (Mexico) 8-11

Mazda Importer/Distributors 8-13

Importer/Distributor 8-13

Reporting Safety Defects 8-14

Reporting Safety Defects (U.S.A.) 8-14

Reporting Safety Defects (Canada) 8-15

Warranty 8-16

Warranties for Your Mazda 8-16

Outside the United States/Canada 8-17

Registering Your Vehicle in A Foreign Country (Except United States and Canada) 8-18

Add-On Non-Genuine Parts and Accessories 8-19

Cell Phones 8-20

Cell Phones WARNING 8-20

Event Data Recorder 8-21

Event Data Recorder (U.S.A. and

Canada) 8-21

Uniform Tire Quality Grading System (UTQGS) 8-22

Uniform Tire Quality Grading System (UTQGS) 8-22

Tire Information (U.S.A.) 8-24

Tire Labeling 8-24

Location of the Tire Label

(Placard) 8-30

Tire Maintenance 8-33

Vehicle Loading 8-36

Steps for Determining the Correct Load Limit 8-42

Declaration of Conformity 8-43

Declaration of Conformity 8-43

Service Publications 8-48

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Service Publications 8-48


 

When Liftgate Cannot be Opened

(Page 175)

When Liftgate Cannot be Opened‌When Liftgate Cannot be OpenedWhen Liftgate Cannot be OpenedWhen Liftgate Cannot be OpenedIf the vehicle battery i...

Customer Assistance

(Page 177)

Customer Assistance (U.S.A.) ‌‌Your complete and permanent satisfaction is our business. We are here to serve you. All Au

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