Troubleshooting

Troubleshooting

Bluetooth® does not operate under the following conditions. Check whether the following conditions apply to your Bluetooth® device:

The device is not being operated correctly.

The device is not connected to the Bluetooth® unit equipped on the vehicle.

The device's battery is weak.

A device which interferes with radio wave reception has been placed in the vehicle.

The ignition switch has been turned off.

If none of the above conditions apply, refer to the following to see if any of the problem symptoms correspond to your device.

If the problem cannot be resolved, consult an Authorized Mazda Dealer or Mazda Bluetooth® Hands-Free Customer Service.

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Mazda Bluetooth® Hands-Free Customer Service

If you have any problems with Bluetooth®, contact with our toll-free customer service center.

U.S.A.

Phone: 800-430-0153 (Toll-free)

Web: www.MazdaUSA.com/bluetooth

Canada

Phone: 800-430-0153 (Toll-free) Web: www.Mazdahandsfree.ca

Mexico

Center of Attention to Client (CAC) Phone: 01-800-01-Mazda (Toll-free) Web: www.Mazdamexico.com.mx


Device pairing, connection problems


Symptom

Cause

Solution method

Unable to perform pairing


First make sure the device is compatible with the Bluetooth® unit, and then check whether the Bluetooth® function and the Find Mode/Visible setting*1 on the device are turned on. If pairing is still not possible after this, contact an Authorized Mazda Dealer or Mazda Bluetooth® Hands-Free Customer Service.

Unable to perform pairing

The Bluetooth® function and the Find Mode/Visible setting*1 on the device may turn off automatically after a period of time has elapsed depending on the device.

Check whether the Bluetooth® function and the Find Mode/Visible setting*1 on the device are turned on and pairing or reconnect.

Does not connect automatically when starting the engine

Automatically connects, but then disconnects suddenly

Disconnects intermittently

The device is in a location in which radio wave interference can occur easily, such as inside a bag in a rear seat, in a rear pocket of a pair of pants.

Move the device to a location in which radio wave interference is less likely to occur.

*1 Setting which detects the existence of a device external to the Bluetooth® unit


Voice recognition related problems


Symptom

Cause

Solution method

Poor voice recognition

Excessive, slow speech.

Excessive, forceful speech (shouting).

Speaking before the beep sound has ended.

Loud noise

(speaking or noise from outside/ inside vehicle).

Airflow from A/C is blowing against the microphone.

Speaking in off-standard expressions (dialect).

Regarding the causes indicated on the left, be careful with how you speak. In addition, when numbers are spoken in a sequence, recognition ability will improve if no stop is placed between the numbers.

False recognition of numbers

Names in the phonebook are not easily recognized

The Bluetooth® system is under a condition in which recognition is difficult.

By carrying out the following measures, the rate of recognition will improve.

Clear memory from the phonebook which is not used very often.

Avoid shortened names, use full names. (Recognition improves the longer the name is. By not using names such as Mom, Dad, recogni- tion will improve.)

You want to skip guidance


Guidance can be skipped by quickly pressing and releasing the Talk button.

When the Talk button is pressed, voice recognition ends

The Talk button is pressed for too long.

Operate the Talk button as follows:

Press the button and release it within 0.7 seconds to start voice recognition and skip the guidance.

Press the button for longer than

0.7 seconds to turn off voice recognition or end a conversation.

Regarding problems with calls


Symptom

Cause

Solution method

When starting a call, vehicle noise from the other party can be heard

For about three seconds after starting a call, the Bluetooth® unit's Noise Suppression function requires time to adapt to the call environment.

This does not indicate a problem with the device.

The other party cannot be heard or the speaker's voice is quiet

The volume is set at zero or low.

Increase the volume.


Other problems


Symptom

Cause

Solution method

The indication for the remaining battery is different between the vehicle and the device

The indication method is different between the vehicle and the device.


When a call is made from the vehicle, the telephone number is updated in the incoming/outgoing call record but the name does not appear

The number has not been registered into the phonebook.

If the number has been registered into the phonebook, the incoming/outgoing call record is updated by the name in the phonebook when the engine is restarted.

The cell phone does not synchronize with the vehicle regarding the incoming/outgoing call record

Some types of cell phones do not synchronize automatically.

Operate the cell phone for synchronization.

It takes a long time to complete the function for changing the language

A maximum of 60 seconds is required.


Bluetooth® Audio

(Page 124)

Bluetooth® Audio ‌NOTE• To make sure that your Bluetooth®audioApplicable Bluetooth® specificationVer. 2.0 or higherResponse profile• A2DP (...

Interior Equipment

(Page 126)

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